Extreme Data Usage
About October 15 my data usage went up 300 to 400% in one day and has not gone down. Three days of the month I was out of town and still had exteremly high data usage. There is a problem with Cox d...
Forum Discussion
hdavis71,
We carefully monitor data usage. It is a combination of upload and download. Here is a link to provide additional information: https://www.cox.com/residential/internet/learn/data-usage.html
I hope this information helps and thank you for your patience,
Monitoring and verifying are two different actions. My usage has not increased 300-400% in one day and the usage when I am out of town should be less than 50-60. to refuse to send out a tech to investigate the problem is a great lack of customer service and concern.
hdavis71,
Data usage reflects the amount of data used by online activities, not the amount of time spent online. If you have any devices online even while you are away from home, they can receive updates automatically. I suggest checking your Anti-Virus settings and check for any programs running in the background automatic operating system updates.
Sending a tech to the house would not determine your individual data usage. The Data Usage Meter is the best way to check your Data Usage. You may also use the Cox App: https://www.cox.com/residential/learn/cox-app.html
I recommend checking daily, keeping in mind the usage updates up to 24 hours later.
