Extreme Data Usage
About October 15 my data usage went up 300 to 400% in one day and has not gone down. Three days of the month I was out of town and still had exteremly high data usage. There is a problem with Cox d...
Forum Discussion
I want to echo a similar issue I'm having. I haven't ever exceeded 100gb/day over the last 2 months (as far back as you can see online). I typically use around 50gb or less per day, and have not exceeded my monthly limit in 10 months of using the service. Yesterday, I get an email saying I'm at 90% of my data usage for the month but that my cycle would be resetting the next day. Coincidentally, the day before the cycle was going to reset, Cox is saying I used 258gb in one day - the equivalent of streaming 4k video for 33 hours - and now I'm over my data limit for the month.
Support suggested someone may be stealing my WiFi (there are no unauthorized devices on my router) and I should reset my password. No way to check which devices are using THAT much data.
Maybe it's a crazy coincidence and a WiFi pirate logged in the day before my cycle reset and used 400% more data than usual, or Cox is artificially inflating the numbers at the end of the month in order to collect "overdraft" data fees. If there's an attorney or other customers interested in investigating this, I would be interested to see what you find.
Yeah maybe that's what their doing. I never heard back from network engineering but magically now my data usage seems to have gone back done to normal usage but still seems a little high. Also now it's saying 60% of my usage is in the Other category when previously it was streaming that was using the most. I have only been watching my tv, nothing else. Still seems fishy
Hi SabC. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
