Extremely bad packet loss and service outages
For the last two weeks, Cox has constantly been going out in my area in the evenings and remaining out for a few hours. For the record, my Zip code is 23702 in Portsmouth, Virginia. Tonight it was so...
Forum Discussion
The symptom began pre-COVID...about a year ago...and has progressively worsened to a barely operational connection.
First thing is to clean up the tangle of cable(s) outside your house. Is this a single-family house with no other renters?
Except for a short segment of cable emerging from the ground and into the Network Interface Device (plastic box), you shouldn't see any coaxial cable outside the house. Also, under an eave of a roof is no place for a splitter.
I'd first talk to your landlord about absorbing the cost of a tech because you shouldn't incur it.
The rat's nest may not even be the problem, but you should rule it out.
Single family, it's just us living in the house and we've been here for about ten years now. As far as the cables go, there is a long segment of coaxial cable running up to the underside of the roof from the outside cable box. This cable connects to a splitter screwed into the underside of the roof and from here another cable runs along the underside of the roof and around the side of the house.
There is a second bundle of cables coming out of the box that are just sort of attached to the wall above the box and it's a real mess. All of it has been this way since before we moved in and I had just assumed it was supposed to be this way, never really paid much attention to it before today.
I could just be explaining or describing things poorly so I'll take some pictures tomorrow to make sure I'm not over exaggerating the issue. Maybe with some visuals people will be able to say for certain if things aren't as they should be. For what it's worth, this house has been hammered by bad storms the last couple years to the point the siding on the house on one wall was nearly ripped off by the wind and falling branches. If anything the wires outside the house maybe be damaged somewhere.I reads like your have unnecessary splits on your coaxial cable inside the NID.
If you only require 1 feed...such as in the living room...you could probably preserve this 1 connection and disconnect the rest. You probably wouldn't even need the giant splitter inside the NID.
The best splitter is no splitter. However, if you need a splitter, only split to what you need. Too many unnecessary splits will exponentially weaken your signal and increase chances of connection failure.
No pixs required.
