Extremely bad packet loss and service outages
For the last two weeks, Cox has constantly been going out in my area in the evenings and remaining out for a few hours. For the record, my Zip code is 23702 in Portsmouth, Virginia. Tonight it was so...
Forum Discussion
"While testing the line he could not see any problem..." I'll assume this test was at your outdated NIU to measure the signal from Cox before he did anything. If he didn't detect any problems, this would be an in-spec signal from Cox. This is good. I guess the power line wasn't affecting your signal after all.
I imagine him clipping a hedge to replace your nest. I also imagine your landlord install the nest. (Just saying)
If his in-the-house test passed AFTER removing your nest, this is also good.
So your coaxial cable enters your house at the roof...into the attic...and down to the area of your desk? Hopefully this rerun fixed your problem but if it does reoccur, a new, more direct connection to your desk-area would be nice. Meaning, no routing through the attic. If you do replace this portion, notify your landlord, again, because there'll be some drilling.
Overall, your new log looks good: power on all downstream channels increased an average of 7.3 dBmV and SNR increased overall 0.5 dB, especially on the first 8 channels. I'm happy to read 14.9 dB is an erroneous measurement. Upstream specs look about the same.
Now let's rollback to bens1's attempt. If you have a standalone modem, directly connect an Ethernet cable from the modem to a device and run a speed test. If you have...for example...a 150 Mbps plan, your results should be close to 150 Mbps. This will measure your bandwidth. Now you're good at uploading images, post the results of your speed test.
Thanks, Mel!
I'll assume this test was at your outdated NIU to measure the signal from Cox before he did anything. If he didn't detect any problems, this would be an in-spec signal from Cox. This is good. I guess the power line wasn't affecting your signal after all.
Correct!
So your coaxial cable enters your house at the roof...into the attic...and down to the area of your desk? Hopefully this rerun fixed your problem but if it does reoccur, a new, more direct connection to your desk-area would be nice. Meaning, no routing through the attic. If you do replace this portion, notify your landlord, again, because there'll be some drilling.
Mostly correct, it does enter into the attic from the roof it seems, but from there it exits the attic via the openings at either end of the house, routes down the AC duct, under the siding, and to the jack on the wall.
Now let's rollback to BenS1's attempt. If you have a standalone modem, directly connect an Ethernet cable from the modem to a device and run a speed test. If you have...for example...a 150 Mbps plan, your results should be close to 150 Mbps. This will measure your bandwidth. Now you're good at uploading images, post the results of your speed test.
The speed tests are actually consistent with what I had before which is still good considering I am on the 150Mbps plan. I do wish Cox would provide more competitive Upload speeds though. 1MB is barely enough to upload a video anywhere in a convenient amount of time.
166 Mbps...goodness! You may want to verify your account because you might be on the 200 Mbps plan. I forget the incentive but I was on the 100 Mbps but Cox replaced it with the 150 Mbps plan.
The weird part was instead of Cox just putting me on the 150 Mbps plan, Cox "grandfathered" me to a 200 Mbps. Normally, I wouldn't have cared...50 more megabits...but I have an older router with only a 100 Mbps port. I can't even use the +50 Mbps let alone +100, so I just had Cox roll me back to the 150 Mbps plan and saved $10 per month.
On the other hand, if you actually are on the 150 Mbps plan, Cox is treating you well on both streams. You typed "1 MB" but meant 10, right?
Yep I'm definitely on the 150Mbps preferred plan. As to the upload, yeah 1MBps which would translate to 10Mbps.
My bad....you did type a "B" and not a "b."
So you were getting 166 Mbps all along...even with the recent problem?
The only thing I can surmise is the antiquated NIU, horrible wiring and the unnecessary splitters were weakening your signal.
