EXTREMELY Slow Speeds for 6+ months
Hello,
Since February I have had extremely slow internet speeds and other neighbors have complained. I have had 5 techs come out to troubleshoot the issue and they don't know how to help.
I was p...
Forum Discussion
Jcarothers,
Thank you for completing speed tests from the Cox website, as this saves a springboard of information to the Modem. The speed tests saved from today appear to be completed outside of the window we reserve a service appointment. The earliest appointment time-frame is 8-10am, and the latest is 5-7pm. What time-frames are you experiencing the speed loss, and is it always the same or random and how long does it last? If the issue is off and on, then this can make it difficult to diagnose. We absolutely want to help find a solution to the issue, and without a utilization or congestion ticket in your area, we would need to reserve a return visit. Please email us at Cox.Help@cox.com with your address, name, and link to this forum message.
Dustin
Cox Support Forum Moderator
Thank you for completing speed tests from the Cox website, as this saves a springboard of information to the Modem. The speed tests saved from today appear to be completed outside of the window we reserve a service appointment. The earliest appointment time-frame is 8-10am, and the latest is 5-7pm. What time-frames are you experiencing the speed loss, and is it always the same or random and how long does it last? If the issue is off and on, then this can make it difficult to diagnose. We absolutely want to help find a solution to the issue, and without a utilization or congestion ticket in your area, we would need to reserve a return visit. Please email us at Cox.Help@cox.com with your address, name, and link to this forum message.
Dustin
Cox Support Forum Moderator
Thanks for your reply. I have contacted this email and have been ghosted repeatedly. I will be switching to a better provider. Thanks for scamming me.
- Hi Jcarothers. We don't want to see you go. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
I have done email and twitter. I get no response.
