EXTREMELY Slow Speeds for 6+ months
Hello,
Since February I have had extremely slow internet speeds and other neighbors have complained. I have had 5 techs come out to troubleshoot the issue and they don't know how to help.
I was p...
Forum Discussion
Having the same issue here in Goodyear AZ. I had 500gbps service. Last month customer service talked me into upgrading to one gigabit service to fix my speed issues. Guaranteed me I would not see any more issues. Well my issues have changed a bit. I have a technician come out to the house. The technician tests everything here at the house with his equipment and he gets one gigabit down. Any of my computers, the fastest I get is about 120 down. I have a combination of MacBooks and the laptops as well as a smart TV. They all share the same response time. It’s not my equipment. I’m currently sitting at 12 Mb per second. Either they explain themselves or I’m moving on to another service. Something is going on and they’re not owning up to it.
my company supplies me with a hotspot from Verizon. I actually get faster response to that lol.
Hello
This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S. Cox Support Forum Moderator
This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S. Cox Support Forum Moderator
