Forum Discussion

mbrosius's avatar
mbrosius
New Contributor
30 days ago

"Free" Upgrade to Fiber - Not so free

My wife received a call regarding upgrading our location to Fiber and wasn't available at the time to speak to anyone.  I called in and the voice recording comes over and says that we are eligible for a free upgrade to fiber.  After waiting on hold for 25 minutes, I'm told to upgrade we have to pay a fee to have the fiber professionally connected. This doesn't seem very free to me.  The only solution provided to me is to call back and talk to someone in Technical Support.

This feels like a bait and switch by adding on a fee which isn't free.

1 Reply

Sort By
  • JulianN's avatar
    JulianN
    Moderator
    30 days ago

    Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!