Forum Discussion
Hi Tom
I'm not aware of an audio issue like you described. I apologize for this happening. After I read your message I turned on https://watchtv.cox.net in the background with one of the news channels so far I have not heard an issue with audio dropping around the commercials. When you are using this are you connected to your home network or another network?
Greg
- Tom20013 months agoContributor
Hi Greg,
I'm connected to my home network....100mbs and Google WIFI. Only audio issues are on the Contour APP and/or watchtv.cox.com.
- StephanieS3 months agoModerator
Tom2001 Hi, I'd like to take a look at your account and see what's been done already. Please send me an email to cox.help@cox.com and include your full name and address. Thanks!
- Tom20012 months agoContributor
Hi Stephanie,
MOD looked up my case, status still open and added a note to have Atlanta Support call me to get a better status. Well I haven't received any further contact from Cox on this. Previous contacts at Cox stated support personnel are told not to talk directly with customers.
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