Forum Discussion
Hi Tom
I'm not aware of an audio issue like you described. I apologize for this happening. After I read your message I turned on https://watchtv.cox.net in the background with one of the news channels so far I have not heard an issue with audio dropping around the commercials. When you are using this are you connected to your home network or another network?
Greg
Hi Greg,
I'm connected to my home network....100mbs and Google WIFI. Only audio issues are on the Contour APP and/or watchtv.cox.com.
- StephanieS3 months agoModerator
Tom2001 Hi, I'd like to take a look at your account and see what's been done already. Please send me an email to cox.help@cox.com and include your full name and address. Thanks!
- Tom20012 months agoContributor
Hi Stephanie,
MOD looked up my case, status still open and added a note to have Atlanta Support call me to get a better status. Well I haven't received any further contact from Cox on this. Previous contacts at Cox stated support personnel are told not to talk directly with customers.
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