geolocation incorrect
I have seen a post from several months ago but did not see a solution.
For the past couple of weeks, my Geolocation has been set to Tucson but I live in Scottsdale.
I called customer support. No ...
Forum Discussion
Hi Letti001,
I am sorry to hear that, but I am hopeful that we will be able to resolve that for you. Please keep us posted.
David
Cox Support Forum Moderator
I am sorry to hear that, but I am hopeful that we will be able to resolve that for you. Please keep us posted.
David
Cox Support Forum Moderator
Right now, I get all the Tucson news streaming to my homepage. I do not need that.
Also, I cannot even search for the nearest FedEx store. It shows me the stores in Tucson. I try to change teh zip code for searches, but it does not always search correctly.
Also, I do not know what occurs with Cox home security and my IP phone for 911 calls.
What device are you using. It sounds like the browser was hijacked or spyware
The IP address assignment is for Tucson, AZ.
I understand about the spyware, but the IP address is in a wrong geolocation and the browser seems to think I live in Tucson and gives me Tucson news.
This morning, I was able to change my IP address for the modem by switching the MAC address on the router to the computer's MAC address. With modem reboot, I received a new IP address. Still Tucson.
Just to be safe, i will run my spyware check this morning.
COMPUTERr: HP Z6 Workstation, Windows 10
BROWSERS: Edge, Chrome, Firefox
ROUTER: Netgear RX70
Here is my update.
Just got off the phone with Cox Complete Care.
The IP assignments are random and there is a disclaimer in the Cox information pack in that they cannot guarantee the IP address assignment in one's particular area.
I tried resetting my external IP address, which was successful, but it assigned me again to the Tucson area.
The agent told me to try to reassign the IP address earlier in the day, but that does not make sense since most people have their computers running continuously. I then asked about geolocation assignment times, and he did not have that information.
In summary, my IP address has been assigned to a different region and I cannot do anything about it. I can sign up for a business account to get a static IP address as the only option.
In the meantime, I did not find resolution to my issue other than a proverbial shoulder shrug and "that's the way it is" answer.
I am not happy with the answer but there does not seem to be a correction available. Other than switching to a business account or DSL.
I responded below with a fix.
