Getting 3% of my subscribed speed
I've been receiving 3% of my subscribed speed for months. I've had 4 tech visits. Even one visit the tech ran a new line and cut a hole in the wall for a new coax outlet in the house, which didn't fix anything.
Having Cox as an internet service provider is an absolute disaster and terrible decision for home or business. My business unfortunately also uses Cox and we have the same issues at the office.
The online support only knows to ask about WiFi and things every issue is WiFi related. All tests I run are from hardwired devices.
The Cox app tests speeds from the coax line to the gateway, that is the speed I'm concerned about what happens to the speeds once leaving the gateway is my responsibility but it is coxs responsibility to at least get the speeds to my gateway which has not been done consistently since acquiring the service. Huge disappointment I have to deal with this EVERY SINGLE DAY almost every hour I have to reset the gateway/modem.
If you are smart just get Verizon FiOS. I had it at my last house far superior in every way. I will once it comes to my area.
To follow up for any future customers, find a different internet service provider! But, Cox has emailed me a few times after posting this. None of the people who contacted me were qualified, capable, or willing to resolve the issue. They were simply replying to me to check a box that someone followed up. Just like the comments on this post.
Additionally, I paid for the Cox preferred package which gives you the ability to schedule technician visits. These technicians have no idea what they are doing. This is based out of the 3 visits we had from technicians two of them were countering what the previous had said was the issue and how to fix. Avoid paying for this extra package as it does nothing. One tech even had the "bright" idea to create a new hole in the wall to run a new coax line, that did not fix anything at all.
Truly, find a better internet service provider. I pay for 1000 Mbps and I get constantly 15 Mbps. That is outrageous and is not providing services sold. I've got a huge issue with that and will be looking for a credit or legal action.
