Forum Discussion

cbrindisi's avatar
cbrindisi
New Contributor
3 years ago

Getting frequent packet loss after giga blast upgrade

If I do a 5+ min WinMTR test to the game server my game connects to (world of warcraft in this case) I'm seeing 5-7% packet loss on the first node my connection hits after it leaves my router. Is there anything COX can do on their end to address this?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 781 | 781 | 0 | 1 | 14 | 2 |
| 10.103.16.1 - 6 | 659 | 626 | 0 | 9 | 26 | 8 |
| 172.27.14.116 - 5 | 665 | 634 | 0 | 10 | 25 | 10 |
| 172.27.14.32 - 5 | 667 | 636 | 0 | 12 | 54 | 22 |
| chgobprj01-ae0.0.rd.ch.cox.net - 5 | 663 | 631 | 0 | 21 | 64 | 18 |
| 68.105.30.218 - 6 | 658 | 625 | 0 | 25 | 141 | 30 |
| ae1-br01-eqch2.as57976.net - 97 | 159 | 6 | 0 | 4402 | 4968 | 3519 |
| et-0-0-0-pe01-eqch2.as57976.net - 6 | 655 | 621 | 0 | 21 | 58 | 22 |
| 24.105.62.129 - 6 | 657 | 624 | 0 | 22 | 48 | 22 |
|________________________________________________|______|______|______|______|______|______|

I'd say overall my connection speed is fine but the connection jitter/packet loss is so frequent and random I contacted blizzard support about it and they told me to contact you given the packet loss starts at the first node past my router. Is that the line to the pole outside my house that needs to be addressed?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    3 years ago
    @Cbrindisi

    I apologize for the experience and would love the opportunity to investigate your concern. Please send your account details to cox.help@cox.com along with the URL to this thread.

    Jonathan J
    Cox Moderator
  • Sayno86's avatar
    Sayno86
    New Contributor
    3 years ago

    Were you able to get this fixed?  I have had this EXACT same issue for almost 3 years and I am about ready to switch to T-Mobile 5g hotspot as I have a more reliable connection with it.  I have almost 15% packetloss to google DNS servers today

    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | READYSHARE - 0 | 578 | 578 | 0 | 0 | 12 | 0 |
    | 10.79.240.1 - 9 | 429 | 392 | 5 | 8 | 27 | 12 |
    | 100.127.5.88 - 10 | 419 | 379 | 6 | 9 | 22 | 13 |
    | 100.120.102.30 - 11 | 412 | 370 | 6 | 10 | 58 | 14 |
    | langbprj02-ae1.0.rd.la.cox.net - 11 | 405 | 362 | 12 | 15 | 44 | 22 |
    | 70.167.151.110 - 11 | 401 | 357 | 11 | 14 | 28 | 18 |
    | 72.14.238.175 - 9 | 428 | 390 | 11 | 14 | 28 | 12 |
    | 142.251.60.133 - 9 | 431 | 394 | 11 | 14 | 34 | 13 |
    | dns.google - 13 | 389 | 342 | 11 | 14 | 28 | 18 |
    |________________________________________________|______|______|______|______|______|______|

    • CrystalS's avatar
      CrystalS
      Former Moderator
      3 years ago
      Hello @Sayno86,

      I am so very sorry to learn of your Internet troubles and I'd like to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

      Crystal S.
      Cox Support Forum Moderator