Gigablast Speeds Not Obtainable?
I signed up for the Gigablast service over a month ago and I have still not been able to get over 350Mbps download speed. They replaced my modem with the Panoramic Wifi one that supports MOCA (I also...
Forum Discussion
Hello. Escalations such as these typically take about 72 business hours to be resolved. If you are still experiencing issues after that time, I would send us an email to cox.help@cox.com with a link to this conversation and your full address so we can investigate the issue for you. -Allan Cox Support Forums Moderator.
Allan, would you please clarify exactly what "72 business hours" means? I spoke with a Cox representative a few weeks ago who said that business hours are 8:00am to 8:00pm M-F, excluding holidays. He implied that "72 business hours" is the accumulation of just those business hours. So, in the absence of a holiday, saying 72 business hours is a subtle way of saying eight (8) days. I hope he was just confused and 72 business hours really means three business days, i.e excludes holidays and weekends. If that is in fact the case, why not just say three business days? Thanks.
- Hi CurtB, you are correct. 72 business hours refers to 3 business days and excludes weekends and holidays. -Kevin M. Cox Support Forum Moderator
Actually this was about 3 weeks ago. I have sent the email to the listed address with the info you requested. Thank you for the assistance.
