nadeeja
4 months agoNew Contributor II
Huge spike in WiFi Data Usage
Hello,
I've experienced a unexplained spike in data usage in the last two billing cycles. Cox support was of no help in identifying why. No unusual devices are connected to my network, and I haven't had any dramatic changes that would cause a sudden spike in usage.
- April cycle: 599 GB used
- May cycle: 675 GB used
- June cycle: 1252 GB used (spike) - 79% was from "Web browsing & apps"
- July - 10 days in to cycle: 673 GB used (more than 50% in ~10 days). -- So far, 89% is from "Web browsing & apps"
I am unable to get usage info for the April/May and other previous cycles. Has anyone else experienced this? What can I do? And how can I find out what is causing this? In June was the very first time I've gotten this message, followed by July. I am very confused here, and Cox support was of no help.