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BrooksBrother's avatar
BrooksBrother
New Contributor
6 years ago

Intermittent disconnects with modem logs (

Hello,
I have a CM1000 modem from Netgear. I keep getting intermittent outages (lasting under 5 minutes). Is this a modem issue or a line issue?
Location: Phoenix area.
My modem is from February, 2019. So, pretty new. 
Event Log
      Clear Log              Refresh       
 
Time Priority Description
2019-08-07, 11:27:47 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 159 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:46 Warning (5) MDD message timeout;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:29 Warning (5) Dynamic Range Window violation
2019-08-07, 11:27:29 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:29 Warning (5) Dynamic Range Window violation
2019-08-07, 11:27:29 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:29 Warning (5) Dynamic Range Window violation
2019-08-07, 11:27:29 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:29 Warning (5) Dynamic Range Window violation
2019-08-07, 11:27:29 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:29 Warning (5) Dynamic Range Window violation
2019-08-07, 11:27:29 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:28 Warning (5) Dynamic Range Window violation
2019-08-07, 11:27:28 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:28 Warning (5) Dynamic Range Window violation
2019-08-07, 11:27:28 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:28 Warning (5) Dynamic Range Window violation
2019-08-07, 11:27:28 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:22 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3 .;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:22 Notice (6) TLV-11 - unrecognized OID;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:22 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:27:16 Notice (6) Honoring MDD; IP provisioning mode = IPv4
2019-08-07, 11:27:02 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:26:56 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:26:54 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:26:51 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-07, 11:26:50 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-06, 20:39:20 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-06, 18:28:21 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 159 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-06, 18:28:20 Warning (5) MDD message timeout;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-06, 18:28:06 Warning (5) Dynamic Range Window violation
2019-08-06, 18:28:06 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-06, 18:28:05 Warning (5) Dynamic Range Window violation
2019-08-06, 18:28:05 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-06, 18:28:05 Warning (5) Dynamic Range Window violation
2019-08-06, 18:28:05 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-06, 18:28:04 Warning (5) Dynamic Range Window violation
2019-08-06, 18:28:04 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
2019-08-06, 18:28:04 Warning (5) Dynamic Range Window violation
2019-08-06, 18:28:04 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:59:c0:f5:f4:10;CMTS-MAC=00:a2:89:d0:1d:ce;CM-QOS=1.1;CM-VER=3.1;
cm1000
CM1000-1AZNAS
modem issues
  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi BrooksBrother, your modem metrics are outside our preferred specifications. Are there any splitters or extra connections on the coax that connects the modem to the cable outlet? If so, remove the splitter and see if your signal improves. If there are no splitters, I suggest a service call. If you'd like our team to schedule a service call for you, email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator
  • MikeHoll's avatar
    MikeHoll
    New Contributor II
    6 years ago

    Been happening to me for last 1.5 months.  See other posts.  Drops and resets in under 5 minutes.  Does this sometimes just a couple times and no more.  Sometimes it goes on for an hour....sometimes several hours....then stops until the next day.  Rinse, repeat.  Just happened to me 10 minutes ago and I am up fine now,

    • Fabio's avatar
      Fabio
      New Contributor
      6 years ago

      I am in the Phoenix area too and I am dealing with something similar. Did you have the issue fixed?

    • BrooksBrother's avatar
      BrooksBrother
      New Contributor
      6 years ago

      Interesting that others seem to be having this issue--I am in 85254 and am about ready to pay for the service call. Getting to the point where I have to go elsewhere for internet for important meetings.

    • BrooksBrother's avatar
      BrooksBrother
      New Contributor
      6 years ago

      Yeah, I'm guessing I am seeing 3-4 outages a day (that I notice) and almost always back up in 5 minutes.

      • LisaH's avatar
        LisaH
        Moderator
        6 years ago
        Hi BrooksBrother. Please contact us via email using cox.help@cox.com and include this link along with your complete address and name on the account to get assistance. Thanks, Lisa, Cox Support Forums Moderator
  • BrooksBrother's avatar
    BrooksBrother
    New Contributor
    6 years ago
    My configuration:
    Cable line is coming in a spare bedroom, and goes to a closet with the Netgear CM1000 modem. I don’t think I have any splitters.
    From the modem, I have a router set up, but I’ve replaced everything in the last 6 months so everything is new. New router, new modem.