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Dee47's avatar
Dee47
New Contributor
7 years ago

Internal error with SMTP server

I have 2 separate Cox email accounts set up in Outlook 2013. The primary email associated with my Cox account receives email just fine, but I get an error message when sending:

"Your outgoing (SMTP) e-mail server has reported an internal error.  If you continue to receive this message, contact your server administrator or Internet Service Provider (ISP).  The server responded: 554 eastrmimpo110.cox.net too many bad commands fr"

I am using the following settings for the SMTP server:

server name: smtp.cox.net
Box checked for outgoing server requires authentication (use same settings as incoming mail server)
outgoing server 465, SSL

I have a secondary Cox email account set up in Outlook at the default account to send.  I use the same exact server settings as above and can send with no errors.

I need to be able to send from either account, so please advise what the issue could be.

  • StephanieA's avatar
    StephanieA
    Former Moderator
    Dee47,

    Are you able to send from this email account while logged into webmail? If not, what message do you get?

  • Mommapenny's avatar
    Mommapenny
    New Contributor II

    I am having the exact same problem and I am able to receive, but not send...  Please advise...

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Mommapenny

    Are you having an issue with webmail or a 3rd party client?