Internet Drops Every Morning
Every morning for the last month and a half, I have experienced loss of my internet connection. We are using the Panoramic gateway that was provided by Cox, and even had it replaced recently but it h...
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Thanks for that tip! We did check the app but found that this feature has not been enabled, so unfortunately, we are still searching for the answer.
The fact you lose Internet at essentially the same time every day is still an indication that some scheduled event is the cause. Have you reviewed all Panoramic settings that could potentially pause access? Does 'Troubleshoot Device' provide any useful information?
Is your gateway connected to a battery backup? If not, do you have an electric clock or some other device you could plug into the outlet that powers the gateway to detect if the outlet loses power? I don't think that's your issue but troubleshoot to eliminate variables.
There is a lamp plugged in to the same outlet as the gateway which has worked fine throughout this ordeal and we don't have a backup battery connected. When we completed the network test from the troubleshooting section, it showed that there were no outages and both the speed and connection were good. Also, there were no additional settings or features we found that have been turned on or enabled. We did lose connection earlier than "usual" today, at about 8:15am, so that was definitely concerning. We've decided to give it one last go, so we have another visit scheduled for Friday morning, during which Cox has assured us that a supervisor will be coming out, too. I'm trying to be hopeful so fingers crossed they can find something this time, but I'm certainly not going to hold my breath.
Unless the lamp was turned on and you happened to be in the same room when the outlet loses power. you wouldn't know the lamp went off and came back on when power was restored. My 20th century clock radio flashes after it loses power. The idea is to connect some electrical device that will alert you if there was a power loss.
Edit after your update: It sounds like you've done all the right things to research gateway settings and features.
My office is quite dark as it doesn't get much sunlight, so I do keep the lamp on during the day while I'm working. The lamp was also on when the tech came out last week but it never cut off at any point, even when the router went into it's random reboot. Also, the router was actually plugged into a different outlet previously but was moved to it's current location during our 1st tech visit a few weeks ago.
