Seemingly at random my internet will just quick working. I go on and try to find if there is an outage and each time its a problem in the line somewhere, not with my hardware, yet I get attitude from the service rep. Why exactly am I paying for service that is inconsistent?
I'm not with Cox, but my Gateway/Router slowly died and caused intermittent issues. See if they will swap the hardware.
Same issue! It dropped 5x's just while on the chat with tech support!
Says once again I need to have a tech out - then my tech call gets cancelled and I get told it's not something they can fix it's an internal issue - then nothing gets done - no credit for the service I am paying for and not getting!
They blocked me for complaining on Facebook!
Yep, outage again today for about 10 minutes. This is beyond ridiculous. They say they are sending out a tech and it keeps happening, over and over and over.
I’ve had the same intermittent issues In the 85032 area for >10 days now. Calls to tech support get me nowhere and the latest ticket (text updates saying “Our technicians continue to work to resolve...”) has been open/ongoing for over a week now. There has been “utility work” in the neighborhood that coincides with when this problem started. If that’s the issue, say so! If it’s not, what kind of outage takes over a week to resolve?!?
Having connects drops all day. upload speeds for me right now is 0.04. I work from home, this is unacceptable!
I have no internet connection as of the time I'm writing this. I spoke with a Cox Rep and told me to swap out the modem at the Cox store. So I now have a new modem but no connection
Same!!!!
Randomly drops all day long on all devises. Modem never seems to go down completely. connection resumes 30-60 sec later. No reps answer in that time frame. nothing they can do they say! 85023
I am in Irvine, CA and same thing has been happening for the last 2-3 days. The internet goes out for 5-10 minutes at a time. I called tech support and they said there were no outages in my area and just rebooted my modem.
Rebooting modem daily is unacceptable. with another provider was maybe every 3-6 months before i needed a reset for whatever reason
Not sure the point of having technicians reply to these post when they only point out an outage in the area when we can obviously see this when we log in. Question everyone keeps asking is WHY are there so many outages (even for a couple minutes) so many times in a given day. Sadly I'll be moving to ATT because I've been dealing with this for months.
This happened to me for about 5 months. About 21 tech visits later they replaced an amplifier on a pole (even though they said it looks good) and has not dropped one time since. Keep on the techs until they find out the problem.
