Internet not working 3 weeks
Lake Forest California, 3 weeks, 2 modem replacements 5 technicians, outside rewiring and and still not able to keep the connection up for more than 5 minutes, network and Wi-Fi . i call support, "w...
Forum Discussion
Another outage same results, I had a playlist on and it can play more than 2 songs before it drops, I wonder if they are really trying to fix something
Hi Hugocarera, I'd like to take a look at what's happening with your connectivity. So I can assist you further, please email my team at Cox.help@cox.com. We'll get to the bottom of this for you!
Sure. I've been hearing that the last 3 weeks, my whole neighborhood is with bad internet, can keep the internet up for 5 minutes
5 technicians, 3 modems, whole rewiring, endless support service calls
what you guys can do different??, I don't want to be on the same circle for the next 3 weeks I want to cancel my service excuse it's not really working and I'm paying for nothing
it's all my area my neighbors experience the same problem in blocks around
So, it sounds like a neighborhood issue, but...
2 modem replacements 5 technicians, outside rewiring and and still not able to keep the connection up for more than 5 minutes, network and Wi-Fi
you've been trying to fix it by replacing your equipment. That won't fix anything if there's a signal issue affecting your whole neighborhood. You didn't indicate if any of the 5 techs checked the mainline signal. Unless you kept asking them just to check your wiring and equipment, at least one of them should have checked the signal on Cox's side of the demarc and escalated to a line tech if they found a mainline signal issue.
Becky probably could have helped you, but you declined. Why? What you've been doing for the past 3 weeks hasn't worked. You should take all the help you can get and Becky is the person you want helping you. Contact cox.help@cox.com and include your full name, service address and a link to this forum discussion. Or don't. Maybe one of your neighbors will take the initiative and ask for help. Have you seen anyone on this forum who might be one of your neighbors? Or, cancel your service if that's what you want. This is a user forum. Nobody cares if you leave.
