Internet not working 3 weeks
Lake Forest California, 3 weeks, 2 modem replacements 5 technicians, outside rewiring and and still not able to keep the connection up for more than 5 minutes, network and Wi-Fi . i call support, "w...
Forum Discussion
I've tried to post this twice and both were deleted. I'll try one more time.
Contact cox.help@cox.com Provide your full name, service address and a link to this forum discussion. Be sure to tell them a tech identified a mainline issue that's affecting Internet service in your neighborhood. They will coordinate with field techs to get your connection issue fixed.
If you know your neighbors who are having the same issue, ask them to contact Cox too. The more people who report an issue, the more likely Cox is to fix it.
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The number of replies between the original post and first reply is 3 more than the actual number of replies displayed. Apparently, my deleted posts and someone else's were included in the total..
I already did, call, email support, they already intentify the problem on the main lane, I told my neighbors to call Cox and make a complain about this, 2 weeks since they identify that and no solution
Never had a problem with the service for years, now I honestly think they can't repair this issue, and they dont care about us the customers.
A whole month has passed, its really dissapointing
Hi, Hugocarera
We really do care. I am so sorry this seems to be taking so long. I was able to locate your emails to us and review them. I see techs were out last week and see the request for someone to call you with a timeline for the repair.
If you have additional concerns, I recommend staying connected with us via email as our forums are intended for customers to discuss topics related to Cox service and our wonderful users here wouldn't have access to information specific to your account or area.
