Internet not working 3 weeks

If COX really wants to Address the issue, they would treat this as a priority, as there may be an outage that they are not aware of on there servers. They need to get information over to there Network Engineers as on my end, we can hop back to their servers let alone ping it.

tracert -d 93.182.1.143

Tracing route to 93.182.1.143 over a maximum of 30 hops

  1     3 ms     1 ms     1 ms  192.168.0.1
  2    10 ms     9 ms     8 ms  10.126.120.1
  3    11 ms     9 ms     8 ms  100.125.184.44
  4    10 ms    11 ms    10 ms  100.122.125.86
  5    23 ms    22 ms    22 ms  68.1.5.134
  6    22 ms    21 ms    21 ms  62.115.14.38
  7     *        *        *     Request timed out.
  8    43 ms    44 ms    42 ms  62.115.116.215
  9    57 ms    56 ms    55 ms  62.115.125.129
 10    57 ms    56 ms    55 ms  62.115.136.200
 11     *        *        *     Request timed out.
 12   140 ms   141 ms   139 ms  62.115.139.172
 13   160 ms   159 ms   160 ms  62.115.141.23
 14   159 ms   157 ms   158 ms  62.115.142.177
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *
PS C:\Users\RicoGamingPAD> ping www.cox.net -t

Pinging www.cox.net [98.182.1.143] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 98.182.1.143:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Control-C
PS C:\Users\RicoGamingPAD> ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=28ms TTL=59
Reply from 8.8.8.8: bytes=32 time=22ms TTL=59
Reply from 8.8.8.8: bytes=32 time=22ms TTL=59
Reply from 8.8.8.8: bytes=32 time=22ms TTL=59

Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 28ms, Average = 23ms