Forum Discussion

aikbro's avatar
aikbro
New Contributor
5 months ago

Internet out for over 4 days?

My Internet has been out for almost 4 days, I've reset my router, factory reset it and nothing. The best cox can say is "schedule an in home technician visit"?  Online says there's no outage but based on the number of posts about the Internet being down I'm doubting it. Is everyone else as frustrated? 

  • NicholeC's avatar
    NicholeC
    Moderator
    5 months ago

     

    I'm sorry to hear you've been without service this long. It sounds like you've done quite a bit of troubleshooting already. A tech may be the next best step. I'd be glad to further review any potential outages in your immediate area. Please email my team at cox.help@cox.com with your address and a reference to this post.

     

    Thank you.