Internet Stuttering/Outages?
For the past two months our network has been “stuttering” or going through outages daily or multiple times a day. All lights remain lit on the modem as if it’s functioning as normal, but not a single...
Forum Discussion
Thank you for your patience, and I can see that this has been frustrating. I too work remotely and require a stable connection to accomplish work. I understand you've already swapped the modem, reached out to support chat, and continue to face disconnects while the Gateway modem is showing the light doesn't go out when service is lost. We may need to look into the Gateway's power levels to see if there is a sign of power fluctuations that may present issues for you. It sounds like there could be a concern for errors in the signal. So that we can look into this further, please email Cox.Help@cox.com with your name, address, and a copy of this message in the email, and we can look into this further for you. Thank you.
Dustin
Cox Support Forum Moderator
Dustin
Cox Support Forum Moderator
