Welcome to the Gigablast Internet thread where we invite you to discuss all things GIG Life related! Gigablast is Cox’s fastest Internet ever – up to 100x faster than average broadband! Gigablast delivers speed to power all your devices at the same time and offers the fastest in-home WiFi available, lag free streaming, and downloads in the blink of any eye! Ready to get Gigablast? Visit cox.com/GIGLife to see if its available at your home. Already have Gigablast? Feel free to share your experiences or let us know how we can help keep you moving at the speed of life!

Some questions; 1. Will the full 1Gbps be supported, or will the service be "up to 1Gbps"? 2. Will Gigablast use DOCSIS 3.1 when available? Or will it just be FTTH and Ethernet? 3. Any info on what the installation process is like? 4. Does everything transfer over; email, Mcafee, etc? 5. Are all the rules for ports blocked and ToS the same for it?

Health, I can address to varying degrees but I will try to shine some more light on it for you. 1. The 1 Gpbs service is a maximum rate, the full 1 Gbps will be supported and aimed for but more factors will take into effect with the higher ceiling. 2. Currently it is Fiber to the home and ethernet for the home network beyond the fiber to the modem. There has not been any official word on Docsis 3.1 to this point. 3. It is being rolled out for specific neighborhoods at this point and expanding from there, for existing customers it does require new lines/burials for the fiber into the home which can take a few weeks. 4. All of the previous services tied to our other High Speed Internet tiers are also tied to the Gigabit service as well. 5. Yes, the residential terms of service and ports apply to the connection as well. ---

I live in the Ahwatukee area in Phoenix. I read an article in the AZ Republic last weekend saying some customers in Ahwatukee Foothills have already upgraded to Gigablast. Article didn't say where exactly in Ahwatukee the new Gigablast customers are located. Ahwatukee covers a pretty big area. I've already checked my address for availability on the Gigablast webpage. Says it's not available. How soon will Gigablast be rolled out to the rest of Ahwatukee? I'm definitely signing up as soon as it's available!

When I follow the link in the top post cox.com/GIGLife I get redirected to Cox residential services without so much as a mention of GIFLife, is this indicative of it NOT being available in my area?

Yes. I get the same thing. If you change the Zip code to a area that has it, like AZ, then it changes.

Introducing Cox Gigablast

DannyS
Moderator
7 years ago
Hello ElusiveX99, If unable to pull your expected speeds with a directly connected device we would like to look into your connection to see what we can do to offer assistance. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at Cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.
HaroldB
New Contributor
7 years ago
For YEARS I have seen GIGABLAST ads. I have asked my Cox folks here in Hampton VA numerous times and keep getting strung along: It should be working in February (that was late 2015). Or "Next year it will be in your area". Well Verizon FIOS is here now and has been in my yard since 2014. They have a gigabit plan with cable and phone for 79$ a month. I pay Cox well over 200 a month for `Basic Cable and Premier internet service (no phone) and don't even get 1/5 of the promised 300MBPS speeds I pay for. Keep promising and not delivering while charging high prices and customers will vote with their feet. I am calling Verizon Tomorrow.
CarolLM
Former Moderator
7 years ago
Hi HaroldB, first I'd like to thank you for your loyalty to Cox Communications. If you're experiencing Internet service issues we definitely want to address and resolve them. And I'd like to review your account regarding your pricing. Please reach out to us via Facebook private message, Twitter direct message or email us at cox.help@cox.com. Include a link to this thread, your complete address and account name. We definitely don't want to lose you to our competitor and need to address all of your concerns. We await your response. Thanks,
Rollover_data_n
New Contributor
7 years ago
Once again Cox is way behind on technology 5G is just around the corner and it gives you 2000mbps

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