Forum Discussion
Darkatt
15 days agoHonored Contributor
Modem firmware updates are first certified by Docsys engineering, and once they pass muster, they are automatically pushed out the the modems that require it. SOMETIMES, now and then something slips past. Years ago, I had a netgear CG6300D that got a bad firmware push that bricked it. Happened to about 3000 some odd modems in the Hampton Roads area. We all got new modems. If this is what happened to you, and like I said it's rare but does happen now and then, take your modem to a Cox Solution store, they will help you out.
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