Forum Discussion

edwardsmarkf's avatar
edwardsmarkf
New Contributor II
5 years ago

jquery app not working for a cox-cable customer

hello - this is totally strange, but for some reason, this jQuery dropdown window app is not working for one of my clients who is on cox-cable. we have tried this on Edge, FF & Chrome, on two sep...
browser
modems
network issue
  • edwardsmarkf's avatar
    edwardsmarkf
    5 years ago

    the app is working on a ChromeBook...  i am starting to question some of what the customer told me.   either way, as far as i am concerned, the issue is resolved.  😁

DannyS's avatar
DannyS
Moderator
5 years ago
Hello, do not believe we would have anything in place that would affect any app's performance. If one of the computers is a laptop, can it be moved and connected to a non-Cox connection to see if the concern remains?
  • edwardsmarkf's avatar
    edwardsmarkf
    New Contributor II
    5 years ago

    DannyS -  thank you very much for your reply.

    i did a screen-share with the client, and logged into my own BrowserStack account on her 'puter and everything worked fine there.   next thing i am going to try is a VPN service.

    Weird, an iPad worked fine, but not the micro$$oft 'puters.