Line quality issues are back again...
Hello all,
My line quality issues have started to get bad again. It has been great since January, but looking at my Routers CONMON monitor, I now see this:
I rebooted all of my equipment (p...
Forum Discussion
Update, May 4th 2021 @ 5:25pm
This morning, I noticed increasing packet loss issues, so checked the Cox app. Sure enough, there was an outage in our area. I felt encouraged by this - maybe they’d noticed, maybe enough people were complaining, I don’t know.
Anyway, have a look at this timeline...
And at the same time, I have been running the continuous Pingplotter:
Curious... I guess we’ll find out if this is a fix or no!
Best way to tell is to monitor the modem logs for T3 or T4 timeout errors. If you continue to get T3 timeouts the problem likely isn't fixed and you would need a tech to confirm the problem so it can be referred to plant maintenance.
Hi Dave,
It looks like whatever they were doing yesterday fixed the issues. The last 24 hours on my router's conmon monitor look like this:
The same is reflected in Pingplotter:
Also, the last T3 timeout I see in the modem event log was around 6:30pm last night:
5/4/2021 18:29 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=c8:63:fc:d6:03:dc;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
