Major Packet Loss and Latency
This is more of a plea than a request for technical help.
For the past three months I've been experiencing the same packet loss and jitter issues as so many other forum members. I've gone throug...
Forum Discussion
General update.
Got in contact with the escalation team and immediately had a crew sent over. They confirmed everything in my home was OK and that the issue is with the neighborhood node being over utilized. Our node is potentially scheduled for a 3.1 upgrade sometime next month (not a node split) and this may or may not resolve the issue.
The 30 minute checkout will be enough to satisfy my FCC complaint and I will likely be offered partial reimbursement for lost service.
I don't think there's any winning here. I bought a state sanctioned lemon and have no one to blame but myself for not doing appropriate research on the isp situation in the neighborhood I've moved into.
gg
I have had the same exact problem as you for over a year. Two or three months ago I had a few techs come out to replace house wiring and it solved nothing. I showed them all of the logs proving the issue is at hop 2 but Cox insists nothing is wrong on their end. They won't come out to check the node or investigate a potential plant issue. Months later and I'm still waiting on some sort of solution.
- @ Jaeger,
When the field technician arrives for the appointment, he or she will inspect the tap that your home connects to, use a meter to check tap components and signal strength, and replace components, if necessary. The tech will then repeat the above procedure at the demarcation point where the coax cable physically enters your home. After inspecting all Cox equipment and cabling outside your home, the tech will test for packet loss and speed issues. The technician needs to come out to verify what is going on and if he/she finds it is at the node they will escalate to our maintenance team to repair those as well. If you like for us to take a look please email your account information to cox.help@cox.com'
Jonathan J
Cox Moderator
Jonathan J
Cox ModeratorJonathan what is the standard procedure when the neighborhood node is investigated and the issues are found to be caused by over utilization and not bad wiring or anything on the customer side?
- @OCSD, This depends on the cause of the issue. Our field engineers and techs determine the best course of action and go from there. -Allan, Cox Support Forums Moderator.
