Major Packet Loss and Latency
This is more of a plea than a request for technical help.
For the past three months I've been experiencing the same packet loss and jitter issues as so many other forum members. I've gone throug...
Forum Discussion
I have had the same exact problem as you for over a year. Two or three months ago I had a few techs come out to replace house wiring and it solved nothing. I showed them all of the logs proving the issue is at hop 2 but Cox insists nothing is wrong on their end. They won't come out to check the node or investigate a potential plant issue. Months later and I'm still waiting on some sort of solution.
@ Jaeger,
When the field technician arrives for the appointment, he or she will inspect the tap that your home connects to, use a meter to check tap components and signal strength, and replace components, if necessary. The tech will then repeat the above procedure at the demarcation point where the coax cable physically enters your home. After inspecting all Cox equipment and cabling outside your home, the tech will test for packet loss and speed issues. The technician needs to come out to verify what is going on and if he/she finds it is at the node they will escalate to our maintenance team to repair those as well. If you like for us to take a look please email your account information to cox.help@cox.com'
Jonathan J
Cox Moderator
Jonathan J
Cox Moderator
When the field technician arrives for the appointment, he or she will inspect the tap that your home connects to, use a meter to check tap components and signal strength, and replace components, if necessary. The tech will then repeat the above procedure at the demarcation point where the coax cable physically enters your home. After inspecting all Cox equipment and cabling outside your home, the tech will test for packet loss and speed issues. The technician needs to come out to verify what is going on and if he/she finds it is at the node they will escalate to our maintenance team to repair those as well. If you like for us to take a look please email your account information to cox.help@cox.com'
Jonathan J
Cox Moderator
Jonathan J
Cox Moderator
Jonathan what is the standard procedure when the neighborhood node is investigated and the issues are found to be caused by over utilization and not bad wiring or anything on the customer side?
- @OCSD, This depends on the cause of the issue. Our field engineers and techs determine the best course of action and go from there. -Allan, Cox Support Forums Moderator.
Let's say hypothetically Cox oversold internet in my neighborhood and the local node is running above 90% utilization 20-22 hours a day. Also hypothetically what if field techs came by, investigated the neighborhood and confirmed these findings and submitted them back into a ticket.
What then would Cox do about the issue? If it supposedly takes months to obtain the necessary permits to split a node or perform other maintenance are these hypothetical customers just not going to receive service for the months/years it takes to fix the nodes? Hypothetically speaking of course. I know Cox would never put its customers in this kind of scenario
