For about the last week we've been a big increase in the amount of times we're having internet service drop out, followed by the cable modem (S33) auto rebooting itself. Here's a look at the signal levels after an uptime 2hrs 47mins of uptime.
Startup Procedure |
Procedure |
Status |
Comment |
Acquire Downstream Channel |
753000000 Hz |
|
Connectivity State |
OK |
|
Boot State |
OK |
|
Configuration File |
OK |
|
Security |
Enabled |
|
DOCSIS Network Access Enabled |
Allowed |
|
Downstream Bonded Channels |
Channel ID |
Lock Status |
Modulation |
Frequency |
Power |
SNR/MER |
Corrected |
Uncorrectables |
29 |
Locked |
QAM256 |
753000000 Hz |
-17 dBmV |
29 dB |
29148857 |
18837504 |
1 |
Locked |
QAM256 |
117000000 Hz |
-1 dBmV |
45 dB |
0 |
0 |
2 |
Locked |
QAM256 |
123000000 Hz |
-1 dBmV |
45 dB |
0 |
0 |
3 |
Locked |
QAM256 |
129000000 Hz |
0 dBmV |
45 dB |
0 |
0 |
4 |
Locked |
QAM256 |
135000000 Hz |
-1 dBmV |
46 dB |
0 |
0 |
5 |
Locked |
QAM256 |
141000000 Hz |
-1 dBmV |
45 dB |
0 |
0 |
6 |
Locked |
QAM256 |
147000000 Hz |
-2 dBmV |
45 dB |
0 |
0 |
7 |
Locked |
QAM256 |
153000000 Hz |
-1 dBmV |
46 dB |
0 |
0 |
8 |
Locked |
QAM256 |
159000000 Hz |
-1 dBmV |
45 dB |
0 |
0 |
9 |
Locked |
QAM256 |
165000000 Hz |
-2 dBmV |
45 dB |
0 |
0 |
10 |
Locked |
QAM256 |
171000000 Hz |
-2 dBmV |
45 dB |
0 |
0 |
11 |
Locked |
QAM256 |
177000000 Hz |
-1 dBmV |
46 dB |
0 |
0 |
12 |
Locked |
QAM256 |
183000000 Hz |
-2 dBmV |
45 dB |
0 |
0 |
13 |
Locked |
QAM256 |
189000000 Hz |
-2 dBmV |
45 dB |
0 |
0 |
14 |
Locked |
QAM256 |
195000000 Hz |
-2 dBmV |
45 dB |
0 |
0 |
15 |
Locked |
QAM256 |
201000000 Hz |
-1 dBmV |
45 dB |
0 |
0 |
16 |
Locked |
QAM256 |
207000000 Hz |
-1 dBmV |
45 dB |
0 |
0 |
17 |
Locked |
QAM256 |
213000000 Hz |
-2 dBmV |
45 dB |
0 |
0 |
18 |
Locked |
QAM256 |
219000000 Hz |
-1 dBmV |
45 dB |
0 |
0 |
19 |
Locked |
QAM256 |
225000000 Hz |
-1 dBmV |
46 dB |
0 |
0 |
20 |
Locked |
QAM256 |
231000000 Hz |
-2 dBmV |
45 dB |
0 |
0 |
21 |
Locked |
QAM256 |
237000000 Hz |
-2 dBmV |
45 dB |
0 |
0 |
22 |
Locked |
QAM256 |
243000000 Hz |
-1 dBmV |
45 dB |
0 |
0 |
23 |
Locked |
QAM256 |
249000000 Hz |
-1 dBmV |
46 dB |
0 |
0 |
24 |
Locked |
QAM256 |
255000000 Hz |
-2 dBmV |
44 dB |
0 |
0 |
25 |
Locked |
QAM256 |
729000000 Hz |
-14 dBmV |
34 dB |
1 |
0 |
26 |
Locked |
QAM256 |
735000000 Hz |
-18 dBmV |
31 dB |
9417 |
0 |
27 |
Locked |
QAM256 |
741000000 Hz |
-21 dBmV |
27 dB |
84174490 |
30850623 |
28 |
Locked |
QAM256 |
747000000 Hz |
-19 dBmV |
28 dB |
47863313 |
21992735 |
30 |
Locked |
QAM256 |
759000000 Hz |
-22 dBmV |
27 dB |
209529657 |
101643749 |
31 |
Not Locked |
QAM256 |
765000000 Hz |
-24 dBmV |
0 dB |
36734 |
0 |
32 |
Locked |
QAM256 |
771000000 Hz |
-22 dBmV |
27 dB |
89042133 |
907530 |
159 |
Locked |
OFDM PLC |
300000000 Hz |
-3 dBmV |
45 dB |
30007112 |
0 |
Upstream Bonded Channels |
Channel ID |
Lock Status |
US Channel Type |
Frequency |
Width |
Power |
1 |
Locked |
SC-QAM |
36800000 Hz |
6400000 |
43.0 dBmV |
2 |
Locked |
SC-QAM |
30400000 Hz |
6400000 |
43.5 dBmV |
3 |
Locked |
SC-QAM |
24000000 Hz |
6400000 |
43.8 dBmV |
4 |
Locked |
SC-QAM |
17600000 Hz |
6400000 |
43.5 dBmV |
5 |
Locked |
SC-QAM |
60000000 Hz |
6400000 |
46.0 dBmV |
6 |
Locked |
SC-QAM |
67000000 Hz |
6400000 |
47.0 dBmV |
7 |
Locked |
SC-QAM |
74000000 Hz |
6400000 |
47.5 dBmV |
8 |
Locked |
SC-QAM |
81000000 Hz |
6400000 |
48.8 dBmV |
Based on this page: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SB6183-Cable-Signal-Levels
The downstream power levels should be -15 to 15 but some bonds have lower power, 1 not locked at all and a lot of uncorrectables on those same low power bonds.
There's no splitters on the line. It's pretty much off the pole, through the ground block, through the wall and into the S33 modem. Been working fine up till a few days ago.
Could this be caused by a neighborhood equipment issue and if so, how could get Cox to actually check that equipment versus just a contractor coming and checking my modem signal?