Forum Discussion

RichBrad's avatar
RichBrad
New Contributor
3 years ago

modem is doing something strange...

ok so i have an Arris SB8200 just got it a few months ago. Usually my download and upload lights are blue. as of yesterday they started showing green. and now my internet drops for a minute or so and comes back. the blue light comes back on for the download but doesnt stay long. when it goes from blue to green i loose internet. i drop my internet for a couple minutes and then it hangs around for 5 or ten minutes before going out again. ive already talked to tech support and they said it all looks good at their end. my wife and i both work from home and we cant get anything done. SOMEONE PLEASE HELP!

all of my connections are hardwired i have a few smart devices on WIFI 

ive replaced all my cables thinking it would help - it did not

connection loss
internet connection inconsistent
  • BenS1's avatar
    BenS1
    Former Moderator
    3 years ago
    Hi @RichBrad
    I know how important it is for you to have a stable internet connection. When it is green that means the channel is connected in DOCSIS 3.0 mode. When it is blue that means the channel is connected in DOCSIS 3.1 mode. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?


    Ben S.
    Cox Support Forums Moderator
    • RichBrad's avatar
      RichBrad
      New Contributor
      3 years ago

      no there aren't any splitters. but i moved the modem to where i can keep an eye on it. everytime the internet goes out the green lights flash a couple times before i loose connection

      • BenS1's avatar
        BenS1
        Former Moderator
        3 years ago
        @RichBrad
        Thanks for letting me know, Because it keeps dropping out, I would recommend you set up a technician visit. Please email us at cox.help@cox.com with your full name and address and reference this post.
        Ben S.
        Social Media Support Specialist
  • dps454's avatar
    dps454
    New Contributor
    2 years ago

    Had the same problem with my SB8200.  After many chat rms and frustration with COX cable.  I remembered that I did not remove my AMPLIFIED splitter  from DIRECTV un-install from 4 months back.  Disconnected  and spliced threw and WALA.  Both blue lts on constantly and upload is through the roof at 115.  Check old installs!

      LIVE and LEARN  hope this helps.