Forum Discussion

tymmel's avatar
tymmel
New Contributor
2 years ago

More than a month with unburied cables

Around the middle of August a Cox tech came to fix some internet problems we were having, in the process he had to unbury the cable that connects to Cox. He put in a ticket so the cables would be buried.

It has been already more than 5 weeks, the cable is still unburied and the only thing that has been done is the planting of some red flags to mark the pipes. Communication with Cox hasn't brought up any information apart from "there is a ticket for it" and "No information".

Is this normal? And how long does this normally take?

Cables
  • DannyS's avatar
    DannyS
    Moderator
    2 years ago

    Hello, normal process is 4-6 weeks.  As there are steps that are followed.  Construction works off another platform, in which agents do not have access to.  They are able to see tickets that are submitted for replacement.  These tickets are only updated upon completion.  They will never be updated with expected completions dates.  If you are already aware of a ticket and have the number.  If you want to send it to us.  We would be happy to see if anything has been notated.  If not and want to ensure one was entered.  Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.