Netgear CM1200 Firmware Updates
I have been on the phone with support from both Cox and Netgear for about 5 hours today. I have been inquiring about Cox upgrading to the latest firmware for the Netgear CM1200 modem. Cox tells me th...
Forum Discussion
The latest APPROVED firmware, is automatically pushed to each modem on the Cox network. Just because Netgear has a newer firmware available, doesn't mean that it has passed Docsis Engineering at Cox, for use on their network. What you have, is what you will run on, until a newer firmware goes through Docsis testing and approval, at which time, they will push it out to your modem automatically
I just wish Tier 1 knew this and correctly informed the customer.
if it's not part of the monkeyscript, they won't know. T-1 is no longer technically adept, they don't even understand what they are troubleshooting, they just follow a script.
Then put firmware info in the script? If problem is tier 1 is script monkeys then improve script.
What I am saying is, they don't KNOW what firmware is, so they don't even comprehend what's being asked.
