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OtherBill's avatar
OtherBill
New Contributor II
3 years ago

Netspeed utility indicated speed discrepancy

My Gigablast service was working at an acceptable service level until the beginning of December 2021.  Since then, the Netspeed test result from inside my online Cox account to the Cox Phoenix server...
Becky's avatar
Becky
Moderator
Hi OtherBill, do you have other wired or wireless devices also experiencing slow speeds? -Becky, Cox Support Forums Moderator
OtherBill's avatar
OtherBill
New Contributor II
3 years ago

At the moment, my phone on the wifi is hitting 437 mbs and my desktop is at 177.25, both using SpeedTest.

  • BenS1's avatar
    BenS1
    Former Moderator
    3 years ago
    @OtherBill
    That is interesting seems like you are getting higher speeds on wifi than you are while hardwired. Have you tried swapping out the ethernet cable for your desktop?

    Ben S.
    Cox Support Forums Moderator
    • OtherBill's avatar
      OtherBill
      New Contributor II
      3 years ago

      I achieved 150 mbs with a different Cat 6 cable.