Hi, for the last few weeks I have not been receiving all my emails. I normally receive around 50 emails a day, and now I am receiving around 10. I noticed it seems to be businesses I've subscribed to, I am not receiving their daily deals, nor can I subscribe to new businesses, (when I join they always send a "verification" email, which I never receive). I use the webmail service on your cox.net web site. I've double checked every setting, I have no filters, I have the spam settings set to mark it as spam and deliver all, no forwarding, every setting is set to allow everything. Again, this just started about 3 weeks ago, and have not added any new accounts, nothing new on my end has happened. Please help Thank you

I have a similar issue. Intermittently missing some inbound emails, and inbound volume is definitely down. I have confirmed with two different people who have attempted to send emails with and without success. When these people send me identical emails, some come through, some do not. One reported receiving a delivery error while I was on the phone with him. Similarly, but not fully confirmed, some of my sent emails are apparently not reaching their destination.

I have the same results with webmail, Thunderbird on my Mac, and K9 Email on my Android phone. Checked other folders, including spam and trash/deleted and can confirm some email are simply not being received. I don't think I have any blocked senders or domains, and do receive SOME emails from the very same senders, and one sender reported receiving a delivery error.

Hello. We can certainly look into this issue for you. Do you have any domains currently blocked in your settings? Also, are you experiencing this issue with all your email accounts of just one? -Allan Cox Support Forums Moderator.

@ Okijames Are you having this issue using webmail or a third party client? Also, have you checked all folders to see if they were received there other then your inbox? Cox Moderator

Two or three days ago I noticed that all emails from Amazon were being marked "Read" and going straight to the "Trash" folder (though I did not set any filters). I would suggest that you look in the "Trash" folder (I still don't know why this is happening).

Not receiving all emails

Okijames
New Contributor II
6 years ago
I have a similar issue. Intermittently missing some inbound emails, and inbound volume is definitely down. I have confirmed with two different people who have attempted to send emails with and without success. When these people send me identical emails, some come through, some do not. One reported receiving a delivery error while I was on the phone with him.

Similarly, but not fully confirmed, some of my sent emails are apparently not reaching their destination.
- JonathanJ
  Former Moderator
  6 years ago
  @ Okijames
  
  Are you having this issue using webmail or a third party client? Also, have you checked all folders to see if they were received there other then your inbox?
  
  Cox Moderator
  - Okijames
    New Contributor II
    6 years ago
    I have the same results with webmail, Thunderbird on my Mac, and K9 Email on my Android phone. Checked other folders, including spam and trash/deleted and can confirm some email are simply not being received.
    
    I don't think I have any blocked senders or domains, and do receive SOME emails from the very same senders, and one sender reported receiving a delivery error.
Allan
Moderator
6 years ago
Hello. We can certainly look into this issue for you. Do you have any domains currently blocked in your settings? Also, are you experiencing this issue with all your email accounts of just one? -Allan Cox Support Forums Moderator.
Djohannsen
New Contributor
6 years ago
Two or three days ago I noticed that all emails from Amazon were being marked "Read" and going straight to the "Trash" folder (though I did not set any filters). I would suggest that you look in the "Trash" folder (I still don't know why this is happening).
- Okijames
  New Contributor II
  6 years ago
  djohannsen Thanks for your input. I do not appear to be having the Read-and-Trashed issue you have. No trace of my missing emails in Trash.
myksal
New Contributor II
6 years ago
Having similar issues with primary Cox account, but not sub accounts for past few weeks. Settings in all accounts are the same, but main account doesn't get mails sent from my other Cox accounts or outside accounts.

Okijames

New Contributor II

6 years ago

Diagnostic information for administrators:

Generating server: MBX082-W2-CO-1.EXCH082.serverpod.net

Jameswhite@cox.net
mx28.ess.sfj.cudaops.com
Remote Server returned '550 permanent failure for one or more recipients (jameswhite@cox.net:blocked)'

Original message headers:

Received: from MBX082-W2-CO-3.EXCH082.serverpod.net (10.224.169.69) by
 MBX082-W2-CO-1.EXCH082.serverpod.net (10.224.169.67) with Microsoft SMTP
 Server (TLS) id 15.0.1367.3; Mon, 14 Jan 2019 08:07:51 -0800
Received: from MBX082-W2-CO-3.EXCH082.serverpod.net ([10.224.169.69]) by
 MBX082-W2-CO-3.EXCH082.SERVERPOD.NET ([10.224.169.69]) with mapi id
 15.00.1367.000; Mon, 14 Jan 2019 08:07:51 -0800
From: Chris Johnson <cj@avdinc.com>
To: "Jameswhite@cox.net" <Jameswhite@cox.net>
Subject: Fwd: Undeliverable: Fwd: Undeliverable: Fwd: AVD Proposal - White
 Residence AV Upgrade (rev.0) 2018-11-26.pdf
Thread-Topic: Undeliverable: Fwd: Undeliverable: Fwd: AVD Proposal - White
 Residence AV Upgrade (rev.0) 2018-11-26.pdf
Thread-Index: AQHUrCNMkg266F4z0kqPjRB4fwVZTg==
Date: Mon, 14 Jan 2019 16:07:51 +0000
Message-ID: <6F96A6BF-0D10-4D19-83AA-FBED99886A41@avdinc.com>
References: <C5D7FC54-2413-4BB5-BDAB-ECED4C7D296D@avdinc.com>,<01176852-8EF3-46FF-9383-8B9DB833E301@avdinc.com>
 <53ECA4C2-BAD4-4F52-9390-9AC1C6594292@avdinc.com>,<2e9c93d2-1d63-47fb-afc7-0089df680573@MBX082-W2-CO-2.EXCH082.serverpod.net>
 <B52B7F42-6C53-4F48-8B0A-46F137766198@avdinc.com>,<75eafed0-0a47-4e91-902b-80227ee0b8a1@MBX082-W2-CO-2.EXCH082.serverpod.net>
In-Reply-To: <75eafed0-0a47-4e91-902b-80227ee0b8a1@MBX082-W2-CO-2.EXCH082.serverpod.net>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-ms-exchange-transport-fromentityheader: Hosted
x-source-routing-agent: Processed
Content-Type: multipart/alternative;
	boundary="_000_6F96A6BF0D104D1983AAFBED99886A41avdinccom_"
MIME-Version: 1.0

Okijames

New Contributor II

6 years ago

Delivery error details...

Diagnostic information for administrators:

Generating server: MBX082-W2-CO-1.EXCH082.serverpod.net

Jameswhite@cox.net
mx28.ess.sfj.cudaops.com
Remote Server returned '550 permanent failure for one or more recipients (jameswhite@cox.net:blocked)'

Original message headers:

Received: from MBX082-W2-CO-3.EXCH082.serverpod.net (10.224.169.69) by
 MBX082-W2-CO-1.EXCH082.serverpod.net (10.224.169.67) with Microsoft SMTP
 Server (TLS) id 15.0.1367.3; Mon, 14 Jan 2019 08:07:51 -0800
Received: from MBX082-W2-CO-3.EXCH082.serverpod.net ([10.224.169.69]) by
 MBX082-W2-CO-3.EXCH082.SERVERPOD.NET ([10.224.169.69]) with mapi id
 15.00.1367.000; Mon, 14 Jan 2019 08:07:51 -0800
From: Chris Johnson <cj@avdinc.com>
To: "Jameswhite@cox.net" <Jameswhite@cox.net>
Subject: Fwd: Undeliverable: Fwd: Undeliverable: Fwd: AVD Proposal - White
 Residence AV Upgrade (rev.0) 2018-11-26.pdf
Thread-Topic: Undeliverable: Fwd: Undeliverable: Fwd: AVD Proposal - White
 Residence AV Upgrade (rev.0) 2018-11-26.pdf
Thread-Index: AQHUrCNMkg266F4z0kqPjRB4fwVZTg==
Date: Mon, 14 Jan 2019 16:07:51 +0000
Message-ID: <6F96A6BF-0D10-4D19-83AA-FBED99886A41@avdinc.com>
References: <C5D7FC54-2413-4BB5-BDAB-ECED4C7D296D@avdinc.com>,<01176852-8EF3-46FF-9383-8B9DB833E301@avdinc.com>
 <53ECA4C2-BAD4-4F52-9390-9AC1C6594292@avdinc.com>,<2e9c93d2-1d63-47fb-afc7-0089df680573@MBX082-W2-CO-2.EXCH082.serverpod.net>
 <B52B7F42-6C53-4F48-8B0A-46F137766198@avdinc.com>,<75eafed0-0a47-4e91-902b-80227ee0b8a1@MBX082-W2-CO-2.EXCH082.serverpod.net>
In-Reply-To: <75eafed0-0a47-4e91-902b-80227ee0b8a1@MBX082-W2-CO-2.EXCH082.serverpod.net>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-ms-exchange-transport-fromentityheader: Hosted
x-source-routing-agent: Processed
Content-Type: multipart/alternative;
	boundary="_000_6F96A6BF0D104D1983AAFBED99886A41avdinccom_"
MIME-Version: 1.0

Okijames
New Contributor II
6 years ago
Sorry for the repeat replies, I didn't see the pop-up regarding messages being moderated.

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