Not resovled

I accidentally clicked resolved on my forum and it doesn’t give me option to unclick it.

my situation is not resolved… I’ve been getting multiple outage throughout the year. They don’t bother to come out to replace their outside equipment consider their equipment is exposed to the harsh sun 6 months out of the year for last twenty years+. Some tired and worn material should occurred right? Yes this is how long we have been with cox 20+ year and can’t even bother to come out to fix it for a loyalty customer for free. Continue to raise their monthly price and no Internet. Supposedly there’s an internet outage yesterday supposedly “it’s fixed” but still not internet…. Incredibly unsatisfied with cox.