Only 1 Up Channel Bonded & 51-55 Upstream / Bad Wiring or Buy Modem?
Modem: Netgear C3700-100NAS
Connection: No spitters in the house. No TV. Modem combo is connected directly to the coax coming from the wall. Coax from wall is closest to the outside connection.
Problem:
I'm having some ongoing issues with my modem requiring frequent resets. I believe these problems to be related to my 51-55 dBmv and my only one locked bonded upstream channel. I believe this is a line problem, and not a modem problem
Attempted Solution:
Cox tech acknowledged my 51-55 dBmv . The tech suggested that i buy a new modem because mine was more than 3 years old. I will post excerpts of this chat log below. The tech offered to send a rented one to me. However, I discovered he modem came with a $20 self installation fee, so I refused this option. If the modem was the problem, i would rather use that $20 to buy a Netgear CM600 or an Arris sb6183 and mate it to an Archer C or A7.
Question:
Does the tech's suggestion to buy a modem sound right to you?