Forum Discussion

sueoca's avatar
sueoca
New Contributor II
10 months ago

outage after upgrades

In the last week, everything has gone down sometimes once a day. Anywhere from 5 minutes to an hour. Early evening or early morning. It is not my cable connection in my home, or my modem/equipment. W...
  • Allan's avatar
    Allan
    10 months ago

    Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. 

StephanieS's avatar
StephanieS
Moderator

mdl

 

Hi, I'd really like to take a look at your services and see what's happening.  Please send me an email and include your full name, address and a link to this Forums post.  You can email me at cox.help@cox.com.  

 

StephanieS

Cox Support Forums Moderator

mdl's avatar
mdl
New Contributor II
10 months ago

Your tech was out Saturday 2/3 and determined that my problems were caused by the "maintenance and upgrade to improve my experience". Something about "balancing" the hub's traffic. And also that my problems, caused by Cox, wouldn't be fixed for 5-6 days. How exactly is this improving my experience???

Starlink is looking better and better.

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    10 months ago

    Hi, there. I'm really sorry about the ongoing nature of this issue and I would like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I would be glad to look into this for you and help out in any way I can.