Outage in Rogers, AR
It’s been 2 weeks since the tornado went through this area. We have power, streets are cleaned up but we still can’t get internet service. Cox will not even communicate with us to give us an ETA. I...
Forum Discussion
A "Severe weather alert" was updated June 6, 2024 on this Cox website:
"We’ve made significant progress in Claremore, OK and Bentonville and Rogers, AR which were impacted by recent severe weather. Major repairs are complete – we still have small pockets of customers that are down because of residual storm impacts—damage to lines, debris, etc.
Most Cox customers in these areas should have service already restored at this time. If you don’t have service, it may be an individual line issue which will require technician repair.
If you have restarted your Cox equipment and still can’t connect, please contact us via SmartHelp for troubleshooting.
Special note: If you’ve been displaced due to the storm, we can help. At no cost to you, we can transfer your existing service to another address, or temporarily pause your service through our Storm Assistance Plan. Send us a text at 54512, chat with us, or call (888) 269-9693 to sign up.
We will post updates here when new information becomes available".
As I understand it, if your Internet service has not yet been restored in Rogers, AR, you'll probably need individual attention. Contact cox.help@cox.com and provide your full name, the service address and a link to this discussion.
I have called everyday since June 4th and spoke to a supervisor that promised to call me back with an update. I am now 0 for 4. We are all commenting here to get COX'S attention because we have not been able to by the channels they inform us to use. Wish you would leave this alone since you are not the one dealing with it. And you know nothing of the facts around this.
