Rogers outage part 2
Since they shut down replies from my previous post, I thought I would start another with an update. I received a text saying my service had been restored. Of course it was still down and the whole neighborhood was still down.
The app said service was good and no place to report the outage. After much searching I finally got a live agent to text with. I explained we’ve been without service for weeks and I want to report an outage. He made me go thorough all the scripted troubleshooting steps resetting the router and other nonsense. I spent an hour with this agent that could only read his script. Finally he said they would have to send someone to the house and it might cost me $75 if it was my issue. Of course I said get them here so I can talk to a real human and explain that there is still a real outage. The technicians came today, sat in the car watching a video. I went out to the car and told them they should check the cox green box in the neighbors yard to make sure they have connectivity there before looking in my house. They left shortly after that without giving me an update. I then checked the app and it now says there is an outage in your area. Go figure. So frustrating.
looks like Verizon business has hot spots available. Only 50Mbs but it might be better than nothing.