Forum Discussion

jamba72's avatar
jamba72
New Contributor II
7 months ago

Paying for 2 gig and getting 136mb-158mb download speeds

Im new to cox and I'm paying for 2 gig fiber service and getting 136mb to 158mb download speeds over wifi 40ft from the router.  Is this normal for cox?
  • CurtB's avatar
    CurtB
    7 months ago

    A 2.5 or 10 Gbps NIC is needed for more than 1 Gbps speed.  If OP is paying for a 2 Gbps plan and has a 1 Gbps NIC, he's paying extra for speeds that can't possibly be obtained.  But, with 158 Mbps current download, it's unlikely a faster NIC could get anywhere near 2 Gbps anyway.

  • jamba72's avatar
    jamba72
    7 months ago

    Made a cat6 cable and tested the connection Wired. Getting 900.39/947.77 so wired is definitely the way I'm going to set this up. Just a lot more work and some attic time😓

CurtB's avatar
CurtB
Valued Contributor III

If you've never obtained more than 100 Mbps download, you may have a 100 Mbps NIC.  If you do (conditional), you can't possibly get more than around 96 Mbps download.  You need a 1 Gbps NIC for download speeds greater than 100 Mbps.

danafletcher's avatar
danafletcher
New Contributor
7 months ago

I have an intel 1211 gigabit nic, and I’ve gotten up to 750 with other providers. It’s only with cox that i have problems. 

  • CurtB's avatar
    CurtB
    Valued Contributor III
    7 months ago

    I didn't really expect that to be your issue.  It's probably been a while since PCs had a 100 Mbps NIC, but you never know.  Try contacting cox.help@cox.com   and provide your full name, service address and a link to this discussion.

  • LatitiaS's avatar
    LatitiaS
    Moderator
    7 months ago

    Hi danafletcher,

     

    Hi there, we surely want you to get the speeds you pay for.  As CurtB mentioned, please reach out to us via email at cox.help@cox.com so we can investigate.  

    We look forward to working with you.

     

    Cox Support Forums Moderator

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    7 months ago

    It can happen, but - - - swap out your ethernet cord. Sometimes if there is internal interference or crosstalk, it will drop the speed down to 100 mbps. Try a CAT 5E, instead of CAT 6. For some reason they tend to have less crosstalk. 

    Also, open up your ethernet settings, and see what speed it says it's communicating.