What are the laws followed for negatively impacting work from home with planned interruptions and no notice. This has caused a negative impact as I work from home and distress as this interferes with financial ability. What financial responsibility is Cox taking for this?
Hi Kdutoit1,
We work hard to prevent outages and down time. We truly regret to learn of your service loss and the difficulty it has caused to your livelihood.
Please know that the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Cox Support Forum Moderator
Cox has gone down at least once a week for the last few months here in Scottsdale. Cox is not liable unless you have a specific contract with them. I know remote workers at cox that have another internet provider they use for work since Cox goes down too often.
