Bumping this thread so others can follow along.
So the technician that came out, wasn't able to find or see anything as usual. He installed a "Mocha filter" on my line and advised that it could help, however, it didn't. I even played some games in the early AM to show him, and he agreed that there was an issue. He advised to reach out to the business department to see if I can get fiber installed through a business line. I did that, but they explained that Cox is unable to do that as I live in a residential area and that what the tech told me was totally wrong. So, as usual, the third-party technician wasn't able to get anything done, lied to me about the business line (doesn't know the product), and attempted to try to blame my hardware, which I responded with, no, because i've already bought another modem to try, and used Cox's modem to try, and while using both i've had the same problem. I was referred to the business sales rep that I spoke with to contact the residential sales line and to explain to them my problem.
I then reached out to residential sales and explained to them how i've had constant issues since moving into this home, she looked over my account and saw that i've had constant problems, and wanted to open a ticket, however wasn't able to access the forums as it's something that should be handled by tier-2 support. I was escalated on the phone to tier-2 support, and someone helped me there by opening a ticket for me (Req#: CUI11613788), and explained that a field engineer would be reaching out to me within 7 days, and it's apparently the team that handles fiber installs in residential neighborhoods so they can update me with project information with when fiber might be coming to my neighborhood, and so I can talk to them about potentially streamlining the request, or, them potentially fixing the node, or doing SOMETHING.
I'm unsure why it needs to take 7 days for someone to contact me. The tier-2 tech was unable to give me the information of the department that is apparently going to call me, unsure if this person was being honest or if anything is going to happen in regards to me getting a call, or even IF I get a call, if Cox will do anything to actually resolve this issue. The tech that came out to my house yesterday explained how other techs love to say they did something because it counts as credits for their work to show the job finished, so a lot of times they just lie to get a completed job. He also kept scanning my line saying he's showing no loss (while only running, i'm assuming, a ping test to a cox preferred server or address for around 30 seconds or less. Not too sure how this will show anything with an unstable connection that has intermittent issues).
My issue is ongoing, the internet was extremely bad last night and the night before. I'm now tracking all instances of problematic internet as I prepare to file FCC complaints with neighbors and continue to look into a potential lawsuit, as my service is incredibly unstable and Cox is seemingly unable to, or unwilling to, get this issue resolved.
