Forum Discussion

brittrice09's avatar
brittrice09
New Contributor II
4 years ago

Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability

I'm just curious, if anyone has been having a terrible time with gaming/video streaming with their internet in the North Phoenix area. I'm pretty confident this is an infrastructure issue in my ne...
Arizona
Class Action
Internet Connection
internet issues
Lawsuit
Phoenix
JonathanJ's avatar
JonathanJ
Former Moderator
@NWH

Are you experiencing this on a wired or wireless connection? Also what speeds are you currently getting wired directly to the modem and wireless?

Jonathan J
Cox Moderator
NWH's avatar
NWH
New Contributor
4 years ago

A Cox tech came out and said our modem is fine. We have a modem router combo and connect our computers wirelessly. 2.5 for mine and 5 for my husband. We also have a smart tv and cannot watch a movie on Amazon Prime without the internet cutting out every 5 minutes. 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @NWH

    For testing purposes are you able to hardwired hardwire the TV just to see if you stay connected?


    Jonathan J
    Cox Moderator