Regular connection drops
So, this looks like a pretty common issue with Cox internet. My connection drops for 10 seconds to a minute or two multiple times most hours...double digits daily. I just spoke with Gerard, who claimed to be a supervisor in Cox tech support who after a few minutes of troubleshooting recommended I call the manufacturer for the Cox modem/router. ...Seriously? I call Cox tech support for an issue the forums are flooded with and I'm told I have to call an entirely different company before they'll send a tech out. I called him out on it and asked why that was necessary if I was talking with a supervisor with Cox internet and his response was to pretend the call dropped. "Hello? Hello? Click"--at the very most opportune moment and did not return the call. This can't possibly be Cox protocol. How do I get this resolved without wasting another half day with tech?