Forum Discussion

Rufousray's avatar
Rufousray
New Contributor
5 months ago

Remarkably poor internet service

Over a week since we’ve had reliable internet service. Is everyone at cox on vacation?  Seems like a refund would be in order about now. 

can anyone tell me what is done to correct the problem when I’m told there is a service disruption?  They give a very specific time for service restoration but never say what was done.  Does someone at cox put their feet up on the desk and wait a while and declare the problem fixed or is something actually being tested / repaired to restore service??

  • RaquelD's avatar
    RaquelD
    Moderator
    5 months ago

    Hello. I'm sorry to hear you have been experiencing trouble with your service. We can help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.