Forum Discussion

jcbuc78's avatar
jcbuc78
New Contributor
5 months ago

Service down Again!

This is starting to get a bit frustrating. The service in general internet/cable has been really inconsistent, in the Centreville 20121 area, it wasn't too long ago, that Cox sent out some email of a planned outage for upgrades to better, reliable service. You all may want to check on what you did, as the intent has had the opposite impact.

For what we are paying, these below outages are a bit ridiculous, each time internet/cable out for 20-30+ minutes  

7-18 755 pm
7-22 825 pm
7-23 442 pm
7-24 635 pm

Granted it doesn't last as long as your text updates say it's going to take, thank God for that. 

  • LisaH's avatar
    LisaH
    Moderator
    5 months ago

    Hi. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. If we can help you in any way, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator