Slow speeds and suspected interference
Hello! I feel I have exhausted all my efforts in trying to solve this so I'm curious if anyone here or even a Cox representative with extensive knowledge could help me solve this issue. I currently p...
Forum Discussion
Looks like a issue with your downstream OFDM channel. What model modem do you have? How does the coax get from the street/pole to the room the modem is in? Any splitters/amps/filters? Anything change after 5-6 months?
If you have direct connection, I would contact Cox to schedule another technician. If they escalate it again, ask for a ticket number. This assures they actually make a ticket and that you have it to follow up with.
Asking for a ticket number is a good idea. But, with or without a ticket number, it's always a good idea to contact cox.help@cox.com when a tech says they will escalate an issue to confirm they actually did.
