Forum Discussion

KrazeeeCOX's avatar
KrazeeeCOX
New Contributor
11 months ago

Slow trace route w/time outs

Greetings. I'm running in to an issue recently where my connection to World of Warcraft West coast servers is suddenly 3 to 5 times slower than previous. I used to experience about 50ms ping but it h...
tracert
  • WiderMouthOpen's avatar
    WiderMouthOpen
    11 months ago

    A possible workaround could be to use a VPN. I know Cox had something called "Gamer Elite" which was a rebranding of WTFast but it got discontinued. Do either of you happen to have it grandfathered in? Also, maybe another VPN might help? If it still occurs with the VPN then you pretty much know it's not a Cox issue however it is strange to see 2 people with similar problems. Are both of you West Coast?

    ::edit:: Just for comparison, I did a tracert on my FIOS connection. Seems to be routing differently. I am in RI. Notice the time outs, which are normal but the latency seems what it should be.

    Tracing route to 137.221.105.2 over a maximum of 30 hops

      1    <1 ms    <1 ms    <1 ms  RT-AX86U-22F8 [192.168.50.1]
      2     4 ms     3 ms     3 ms  lo0-100.PRVDRI-VFTTP-304.verizon-gni.net [100.40.77.1]
      3     9 ms     7 ms     7 ms  B3304.PRVDRI-LCR-22.verizon-gni.net [100.41.129.52]
      4     *        *        *     Request timed out.
      5    26 ms    14 ms     8 ms  0.ae2.GW1.BOS30.ALTER.NET [140.222.3.69]
      6     *        *        *     Request timed out.
      7     *        *       32 ms  ae2.3608.ear7.Chicago2.level3.net [4.69.142.178]
      8    31 ms    29 ms    29 ms  BLIZZARD-EN.ear7.Chicago2.Level3.net [4.7.196.134]
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11    69 ms    69 ms    70 ms  et-0-0-0-pe01-swlv10.as57976.net [137.221.83.81]
     12    75 ms    74 ms    74 ms  137.221.105.2

    Trace complete.

GregP1's avatar
GregP1
Moderator
11 months ago

Hi, so far I have not seen other reports of this issue.  like WiderMouthOpen said "It's very possible the issue may correct itself "but I will be glad to review this further with you. Please reach out to us privately at cox.help@cox.com and include your full street address and a link to this forum post. 

  • ehertlein's avatar
    ehertlein
    New Contributor
    11 months ago

    Here is another report of the issue that seems to have started in the past 24 hours or so. I am seeing the same issue and the same Cox network gateway.

      1     2 ms     2 ms     2 ms  192.168.0.1
      2    15 ms    22 ms    10 ms  10.79.240.1
      3    17 ms    23 ms    18 ms  100.127.5.88
      4    14 ms    14 ms    17 ms  100.120.102.30
      5   160 ms   151 ms   149 ms  langbprj01-ae2.rd.la.cox.net [68.1.4.252]
      6     *        *        *     Request timed out.
      7   148 ms   152 ms   158 ms  64.124.129.53.IPYX-288174-006-ZYO.zip.zayo.com [64.124.129.53]
      8   131 ms   127 ms   110 ms  206.148.25.87
      9   119 ms   109 ms   116 ms  203.10.96.172