Forum Discussion

SilverApple42's avatar
SilverApple42
New Contributor
7 years ago

STILL Packet Loss For Over a year in games (Fortnite, Overwatch, Rocket League, etc)

My original thread about this was locked with no reason, and after multiple Cox technicians and calls I am still receiving extremely bad packet loss on the upload side only. Mainly to games that use ...
fortnite
packet loss
upload
dylan123noe's avatar
dylan123noe
New Contributor III

i know the server i was connecting to and getting packet loss on when i did the ping plotter test was located in boca raton FL strange you have it being in same state

Kitkat362's avatar
Kitkat362
New Contributor
7 years ago

https://imgur.com/a/tHHGL0q

Here is an example I'm obviously having an issue with my new modem too but I got the new modem because I was having an issue before 

    • DannyS's avatar
      DannyS
      Moderator
      7 years ago
      Hello,
      Apologize for the delay. If still finding latency only when bridging to this server, can you please send us a current Tracert or shot of this PingPlotter program that you submitted on the 1st?
      -Dan
  • DavidA2's avatar
    DavidA2
    Former Moderator
    7 years ago
    We currently have our network operations team looking into the issue with Fortnite. We apologize for the inconvenience.

    David
    Cox Support Forums Moderator
    • RayR's avatar
      RayR
      New Contributor II
      7 years ago

      Thanks David. I really appreciate you taking an active look into this. I'm a network engineer and know sometimes the fixes aren't always easy to accomplish. Please continue to keep us in the loop. Fortnite just isn't the same without an error free link.